2014 Season Ticket Holder FAQ

Q. What do I get as a 2014 Chicago Fire Season Ticket Holder?

Starting in 2014, the Season Ticket Package will include 18 matches.: All 17 regular season home matches and a U.S. Open Cup Series ticket. More about the U.S. Open Cup Series ticket HERE

You’ll also receive a Season Ticket Holder gift TBA and available to be picked up next season. This year’s Season Ticket Holder gift is an Aluminum Water Bottle which you can still pick up with your Season Ticket Gift voucher if you have yet to redeem it.

You’ll receive 18 Free Parking Passes for our Season Ticket Holder lots for every two Full Season Tickets purchased in Center Circle, Premier, and Corner Kick. Those with seats in our Premium areas, Fieldside and Club will receive VIP parking passes with two seats purchased.

You’ll enjoy 20% savings on merchandise at the Fire Fan Shop at Toyota Park and online.

Season Ticket Exchange Program – exchange future match tickets and bring friends and family! For more information about the exchange program, Click Here.

First access and discount on Chicago Fire International Friendlies

In addition you will receive the following benefits: 

  • Dedicated Season Ticket Services Representative
  • Option to purchase parking in the general lot in advance at a reduced rate of $6.00 until Jan 31st 2014
  • Build the Club Reward Program - Refer a friend to purchase new season tickets and recieve 20% back on the season tickets they purchased. To refer a friend Click Here
  • Online Ticketmaster Account Manager
  • Savings off Regular Season home match ticket prices when purchasing in advance
  • Annual Meet the Team Event, for images from this year’s event click here

For more information on game day questions – please visit the Game Day FAQ HERE

Q. What is the U.S. Open Cup Series Ticket?

All potential home U.S. Open Cup matches, up to and including a quarterfinal match (three potential matches) are included for the price of one ticket. In this instance, you would receive three tickets for the cost of one!
Should the Fire advance to host a U.S. Open Cup semi-final or final, you will have first access to purchase seats. You may exchange out of the U.S. Open Cup Series before the first home U.S. Open Cup match has been played. Doing so, you will receive a ticket to another MLS match.
Once the first home U.S. Open Cup match has been played, exchanges out of the U.S. Open Cup series are no longer available, per the exchange policy noted. If the Fire do not host a U.S. Open Cup match, this ticket can be exchanged for one ticket towards a regular season match (some restrictions may apply).

Q. What are the Bonus Games included in my full season package?

International Matches are not included in the 2014 Season Ticket Package. The Fire remain committed to bringing international teams to our city while still focusing on the MLS Cup and U.S. Open Cup. You will have the opportunity to purchase discounted tickets for international matches before the general public on-sale. There is no obligation for you to purchase tickets for international matches.

Q. How do I reach my Season Ticket Service Representative?

All Season Ticket Holders are assigned to a designated Season Ticket Services Representative to assist them with any needs they may have during the year. The Season Ticket Services team is easily accessible via phone, or email. To contact to Season Ticket Services Department please call or email:

Email: seasonticketservices@chicago-fire.com

Phone: 708.496.6800

For individual representative contact information and to meet your Season Ticket Services Representative Click Here

Q. How do I make use of the exchange policy?

Full Season and 10 Game Ticket Holders are able to exchange game tickets for future matches to other match dates during the season using the Fire’s flexible exchange program. Tickets must be exchanged by 5pm the business day before the match you wish to exchange out. Unused tickets for matches that have passed may not be exchanged. There are four ways that Season Ticket Holders can exchange their tickets:

  1. Log into your TicketMaster Account Manager online HERE
  2. Send in an exchange form email on the Season Ticket Holder page at www.chicago-fire.com/sth 
  3. Email or call Season Ticket Services department at seasonticketservices@chicago-fire.com or 708.496.6800
  4. On match day, Season Ticket Holders may exchange tickets at the customer service window inside Gate D. There is a $5.00 exchange fee on match days.
Q. Where is the Season Ticket Holder parking lot located?

The Season Ticket Holder parking lot is a designated lot on the West side of the stadium between Gate A and Gate B. Season Ticket Holders can enter this lot through parking entrance S1 off of 71st Street. Season Ticket Holders must have their designated Full Season Ticket Holder parking pass to be allowed into this parking lot. Access to east side parking is allowed for those with the Season Ticket Holder parking passes.

The VIP Parking lot for Club and Fieldside holders is a designated lot on the East side of the stadium by Gate D. Season Ticket Holders can enter this lot through parking entrance S2 off of 71st Street. Season Ticket Holders must have their designated VIP Lot Season Ticket Holder pass to be allowed into this parking lot. Access to east or west side parking is also allowed for those with VIP Season Ticket Holder parking passes.

Q. Where can I pick up tickets left at Will Call?

The Toyota Park Box Office is located outside of Gate D on the East side of the stadium.  Will Call tickets will be placed at the windows labeled “Will Call” at the Main Box Office. The Main Box office opens three (3) hours prior to kick off for all home games.

For questions or concerns about Will Call tickets and Main Box Office hours, please call Season Ticket Services at 708.496.6800

Q. How do I purchase additional tickets at my Season Ticket Holder discount rate?

All Season Ticket Holders have the ability to purchase additional tickets at a discounted Season Ticket Holder rate. To purchase tickets at this price, please visit the Toyota Park box office Monday – Friday from 9:00 am-4:00 pm or by calling Season Ticket Services at 708.496.6800

2014 Season Ticket Holder Discount Pricing:

Field Side Sections: $150 per seat
Club Sections: $60 per seat
Center Circle Sections: $45 per seat
Premier Sections: $35 per seat
Corner Kick Sections: $25 per seat
Supporters Sections: $15 per seat
Skyway Sections: $15 per seat
Miller Lite Party Deck: $32 per seat

Q. How can I become the Season Ticket Holder of the Game?
Do you know a Season Ticket Holder who embodies the true loyalty, enthusiasm, and passion that the Men in Red bring to the pitch each game? Someone who never misses a match - no matter how bad the weather? Someone who embodies the Chicago Fire each and every day? Then you may know someone who should be nominated as the Chicago Fire Season Ticket Holder of the Match! To nominate your Season Ticket Holder Click Here
Q. How do I get a message on the board during a match?

A great way to celebrate a birthday or announcement is by putting up a message on the electronic boards during a Fire match. At multiple donation levels to the Chicago Fire Foundation, we are able to put your special message up during the game. To set up your message now, please Click Here