In his role as Senior VP of Ticket Sales, Service, Operations and Marketing, Mike Ernst works every day to ensure Chicago Fire fans have a first-rate experience during their visit to Toyota Park. Earlier this month, however, Ernst went the extra mile by seeing what it takes to be a successful ticket-taker when the Fire hosted Toronto FC in Bridgeview.
Like all gameday service staffers, Ernst was tasked with putting into practice the values of the Chicago Fire's CHAMPS program:
Communicate clearly
Have ownership, seek solutions
Acknowledge and embrace feedback
Make fans happy
Positive attitude
See something, say something
How did he do? See for yourself in the video above, and be on the lookout at Toyota Park this season for Fire front office members moving to the "front lines" of customer service.
