A to Z

 
 
 
 
 
ADA Guest Drop-Off/Pick-Up
Guests with disabilities may be dropped off at the stadium arch in the east parking lot outside Gate D. A state issued Persons with Disabilities license plate or an ADA hang tag placard must be visible to the police and parking attendants and the person to whom the placard or license plate is registered must be an occupant of the vehicle in order to access the Gate D drop off area. Guests with disabilities with suite or club seat tickets may enter Gate D. guests with disabilities may access the stadium by using the ADA ramp located at Gate C in the northeast corner of the stadium. 

Wheelchairs (for escort purposes only) are available at the stadium gates and at Guest Services Booth, located on the main concourse behind Section 128. Guests may also call in advance of an event by contacting Guest Services at 708-496-6722. 

 
ADA Guest Parking
Guests with disabilities may park in the designated ADA parking section in Lot E3, just between Gates C and D. A state issued Persons with Disabilities license plate or an ADA hang tag placard must be visible to the police and parking attendants, and the person to whom the placard or license plate is registered must be an occupant of the vehicle in order to park in the ADA parking section. An accessible entrance to the park is located just north of the disabled parking section at Gate C. 
 
ADA Guest Seating
Seating for guests with disabilities is available in all price categories. To purchase seating for guests with disabilities, call the Box Office for more information. In order to assist ADA guests, please phone TOYOTA PARK at 708-594-7200 or the Box Office at 708-594-7700 prior to arrival. 
 
Animals
Animals or pets are not permitted at TOYOTA PARK  with the exception of service animals for guests with disabilities.
Back to Top

ATMs
ATMs are located within the stadium;
  • Main Concourse: behind Sections 103, 114, and 128
  • Outside: Next to the Ticket/Box Office outside of Gate D 

Back to Top

 

Autograph Opportunities
There are several different ways to get an autograph from your favorite Fire player:
Attend our annual Meet the Team event – exclusive perks for Season Ticket Holders
Purchase Club Seat tickets and attend the postgame autograph session with two players in the Stadium Club each game
Sign up for our Junior Supporters Club Premium Membership (kids 14 and under are eligible).  Premium Members are invited to an exclusive autograph session near the end of the season. Learn more about the Junior Supporters Club Membership options here: Junior Supporters Club.
Schedule a player appearance or post-game autograph session (appearance fee must be part of a partnership or built into a ticket package)
Check out our Event and Appearances page to see when Sparky and our players are in the community
Bid on team autographed memorabilia during Fire home games at the Chicago Fire Foundation tent located on the NE Concourse (proceeds benefit the Chicago Fire Foundation)

 

Bag Search
All persons and their possessions entering the stadium are subject to a visual search and, if necessary, a pat down and/or an electronic wand scan. We encourage all guests to travel light and not bring any unnecessary items into TOYOTA PARK . 
 
Banners, Flags, and Signs
Banners, flags and signs are permitted within the stadium provided they fall within the following guidelines:
  • Is no larger than 3 feet by 5 feet
  • Does not include profanity, advertisements, or political slogans
  • Does not not block any official stadium signage or building vent
  • Does not damage stadium walls, paint, railings, glass, etc
  • Does not attach to a pole or any other object that could cause harm to the guests seated around you
  • Is deemed a potential projectile by security
  • Does not interfere with the view or enjoyment of other guests

Stadium management reserves the right to remove these items from guests' possession if deemed necessary for any and all reasons. 

 
Please note - some events may prohibit banners, signs, or sticks of any type, such as concerts, selected family events and other sanctioned events. For questions regarding particular events, please call Guest Services at 708-496-6722 prior to the event. While signs that meet the above guidelines are permitted at most sporting events,TOYOTA PARK reserves the right to cancel this policy at any time without notice, if deemed necessary by management. 

Cameras & Recording Devices
No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment is prohibited unless authorized in advance by the team/promoter or performer. Specifically, the use of the following equipment is not permitted:

  • Lenses or Lens Attachments over 6"
  • Monopods or tripods
  • Flash equipment of any sort
Management reserves the right to change policies as events dictate. For most concerts, cameras and other recording devices are not permitted. 
Back to Top
 
Cell Phones
Guests are permitted to use cellular phones as long as they do not interfere with other guests in the seating area. If guests need to have a long cell phone conversation, it is suggested that they exit the seating area and conduct the conversation on the concourse. 
 
Children's Entry
All children 2 years old and older require a ticket to gain admission to stadium events. 
 
Contact Information 
Address:TOYOTA PARK 7000 S Harlem Avenue, Bridgeview, IL 60455
  • Main Line: 708-496-7200 
  • Box Office: 708-496-7700
  • Toyota Park Guest Services: 708-496-6722
  • Chicago Fire Fan Services: 708-496-6792
  • Fire Fan Shop: 708-496-6600
  • Ticket Sales: 708-496-6280
  • Season Ticket Services: 708-496-6800

Back to Top

 

Directions
Please Click Here for directions and parking information. 
 
Emergencies

TOYOTA PARK is committed to providing the highest standard of safety for our visitors and employees. Should you need immediate assistance, please notify the nearest security guard, usher, or visit Guest Services, located behind section 128.
Back to Top

Employment
Please visit teamworkonline.com for up to date open positions with our Front Office.
Back to Top

Fan Code of Conduct
 

TOYOTA PARK, Chicago Fire Soccer Club and Major League Soccer expect fans to:

•    Follow all instructions from stadium staff and local authorities regarding emergency response procedures
•    Promptly return the ball to a stadium staff member or the ball kid if a soccer ball enters the stands
•    Remain respectful to home and opposing team fans, staff, referees, and players at all times
•    Sit in your ticketed seats and show ticket when requested
•    Smoke only in designated areas  

PROHIBITED BEHAVIOR INCLUDES:

•    Fighting or disorderly behavior
•    Entering the playing field
•    Possession or use of smoke bombs and/or flares
•    Throwing objects at spectators, staff, officials, players or onto the field
•    Intoxication or substance impairment that results in irresponsible behavior
•    Damaging stadium property
•    Using inappropriate language in any form, including foul, sexist, racial, obscene or inciting messages
•    Scalping or other improper resale of tickets
•    Violating any local or federal laws

FAILURE TO ABIDE BY THIS CODE OF CONDUCT WILL RESULT IN SANCTIONS, INCLUDING EJECTION, BANISHMENT AND ARREST. GAME TICKETS WILL BE FORFIETED WITHOUT REFUND.

All bags and persons are subject to search upon entry.
Back to Top


Fan Packs
Due to the large amount of requests received, we are unable to fulfill fan pack inquiries.  Please visit our Foundation page to request donations for your local community organizations
Back to Top

 
Evacuation

Should there be an immediate need to evacuate the stadium; guests will be given instructions via the public address system as well as from stadium staff. It is recommended that you familiarize yourself with two exits closest to your seats.
Back to Top

Fire Fest
Fire Fest is the club’s interactive pre-game festival here at Toyota Park!  Fire Fest is located just outside of Gate C (Northeast corner of the stadium) and always opens 2 hours before every home kick-off. It’s the perfect place for fans of all ages to play games, win prizes, interact with our sponsors and take in some live music before heading on into the stadium to cheer on the Men in Red! To learn more about Fire Fest click here.

Back to Top

First Aid Stations

A First Aid station is located on the Main Concourse behind section 120. If you require medical attention, please go to the First Aid station or notify the nearest TOYOTA PARK staff member. 
 
Food & Beverages
Outside food and beverages are not allowed in to TOYOTA PARK . 
For your convenience, there are several concession stands and carts located on the main concourse and throughout TOYOTA PARK as well as drinking foundations.
 
Alcohol Policy
Our goal is to promote responsible alcohol service and enhance guest safety and enjoyment. TOYOTA PARK staff is trained in responsible alcohol management. 
 
Rules and Regulations governing alcohol management at TOYOTA PARK :
  • Alcohol may not be brought inside the stadium
  • Any person found inside the building with alcohol not purchased in TOYOTA PARK is subject to immediate ejection
  • A person may not enter the venue in an intoxicated state. Intoxication in a public place is a criminal offense. Any person found on the property in an intoxicated state shall be removed from the premises
  • Any person purchasing, possessing, or consuming alcohol must be 21 years old or older and be able to produce acceptable photo identification proving their age
  • Acceptable forms of identification at TOYOTA PARK  are: valid driver's license, military identification, valid passport or government issued identification card
While we always strive to provide the most accurate information regarding TOYOTA PARK policies, alcohol policies are subject to change without notice. Please contact Guest Services at 708-496-6820 with any questions
 
Gameday Messages
A great way to celebrate a birthday or important announcement is by putting up a message on the electronic boards during a Fire match. For a $50.00 donation to the Chicago Fire Foundation, we are able to put your special message up during the game. To set up your message, please Click Here.  Requests for game day announcements on the scoreboard on the west end of the field should be made at least seventy-two (72) hours in advance of the game in order to guarantee the announcement will be shown. Payments must be received at the time of the request.
 

Gate Info

Gates open approximately 60-minutes prior to event time. All guests may enter the facility through Gate A, Gate B, Gate C, Gate E, or Gate F. Ticketholders in Sections 135-139 should specifically enter through Gate A or Gate E. All Suite, Club, Fieldside & Second Star Club seat holders may enter at Gate D or Gate D1. The Media entry is located at Gate A. 
Guest Services 
Our Guest Services representatives are available to assist you with any questions, issues or concerns during your visit to TOYOTA PARK . During the event, representatives can be found at the Guest Services booth on the Main Concourse behind section 128 on the east side of the stadium. 
 
During the event, representatives can answer questions, address concerns, assist with lost children, provide wheelchairs for event use, provide assistive listening devices, handle lost and found services and more. During non-event hours, Guest Services may be contacted by phone at 708-496-6722. 

Internship
Please visit teamworkonline.com for up to date open internships with our Front Office.

Back to Top
 
Lost and Found
All lost and found items will be turned in to the Guest Services Booth (located behind Section 128) during events or at their conclusion. All lost and found inquiries during the event should be forwarded to Guest Services. After events, guests wishing to inquire about the recovery of lost items should call Chicago Fire Guest Services at 708-496-6792. Guests claiming lost items should be prepared to positively identify the item, present a valid photo identification card, and sign a receipt. After 30 days, all unclaimed lost and found items will be released to charitable organizations. 
 
Lost Children
Lost children are encouraged to report to Guest Services located on the main concourse behind section 128. Separated parties should seek the assistance of any stadium employee, security personnel, or usher. 
 
Media
Media access to the press box for Chicago Fire at TOYOTA PARK is accessible by the northwest elevator nearest to Gate B. The press box is located on the Terrace Level on the west side of the stadium. The press box seats up to forty (40) print media and has three (3) television booths, and four (4) radio booths. A work area and lounge are located directly behind the press box and restroom facilities are located within the working area. 
 
All media for Chicago Fire games must have appropriate facility credentials which may be collected at the Media Entry Gate (Gate A). Click Here to sign up for media credentials. 
Back to Top
 
Merchandise 

The Official Fire Fan Shop is located outside of Gate D. On matchdays additional merchandise locations are located on the Main Concourse:
•    East side behind section 128
•    Northeast concourse behind section 124
•    West side behind section 108
•    Southwest side behind section 101
For more information and store hours please Click Here. Chicago Fire merchandise is also available online at www.shopchicagofire.com or call 708-496-6600.


National Anthem
Click here to learn more information on how you can submit an application to sing the National Anthem before a Chicago Fire home match.

Back to Top

On Field Experiences
Children involved in the on field youth experiences meet one hour prior to kickoff at Gate A1 located at the Southwest side of the stadium. Please Click Here to see our On Field Experience section.
Back to Top

 

Parking
Please Click Here to see our directions and parking section. 
 
Pledge to the Fans
TOYOTA PARK, Chicago Fire Soccer Club and Major League Soccer pledge to protect a fan’s right to:

•    Enjoy the match in a safe, clean and healthy environment
•    Cheer, sing, and otherwise support their team
•    Be treated in a courteous and professional manner
 

 
Prohibited Items
For safety reasons, fans will be refused entry if they are in possession of prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the stadium with prohibited items, the items will be confiscated and the fan may be ejected from the facility.

 
The following items are not permitted in TOYOTA PARK:

•    Aerosol Cans
•    Alcohol or Illegal Substances
•    Balloons and Beach Balls
•    Cameras with Lenses or Lens Attachments over 6”
•    Confetti
•    Coolers or Ice Chests
•    Fireworks, Flares or Smoke Bombs
•    Large Bags and Purses
•    Laser Pointers
•    Noisemaking Devices (i.e. whistles, air horns, vuvuzelas)
•    Outside Food and Beverages
•    Poles to Display Banners, Flags, etc.
•    Pets (Note: exception for certified service animals)
•    Umbrellas
•    Video or Recording Devices and Tripods
•    Weapons
•    Any Other Item Deemed to be Inappropriate or Dangerous by Stadium Staff

Streamers are permitted as long as there is no interference to the event. Streamers may not be thrown at spectators, staff, officials, players or onto the field.

INDIVIDUALS WHO DELIBERATELY ATTEMPT TO BRING BANNED ITEMS THROUGHT SECURITY CHECKPOINTS ARE SUBJECT TO EJECTION

 
Public Transportation
Please Click Here for information on public transportation.
 
Re-Entry Policy
TOYOTA PARK has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to a personal emergency (i.e. to retrieve medicine from their vehicle) must first make contact with a Guest Services Supervisor to make arrangements. Guests who need to escort a service animal to an animal relief area are allowed re-entry to the facility. All such guests should notify a Guest Services Supervisor prior to exiting the facility to ensure Re-Entry. 
 
Restrooms
Restrooms are located throughout the Main Concourse. For those guests with tickets in Sections 135 - 139 restroom facilities are located behind section 139. There are three family restroom facilities as well: behind Sections 103, 128 and 135. All restrooms are fitted to ADA standards. 
 
Security
Security personnel wearing red are located throughout the stadium. Monterrey Security provides security at all events If you are experiencing a problem with another patron or have a safety concern, please do not take matters into your own hands. Bring the situation to the attention of the nearest TOYOTA PARK staff member. 
 
Smoking 
TOYOTA PARK  is designated as a non-smoking facility by Illinois state law. Smoking is prohibited in the seating areas, the stadium concourses, on the balconies of Suites and any other enclosed areas. Smoking is ONLY permitted in designated smoking areas in the TOYOTA PARK plaza between Gates A, B and C. 
 
Strollers

In order to prevent potentially dangerous situations, concourses, stairs, aisles, and other common areas may not be blocked by parked strollers. Strollers may be checked at the Guest Services booth as space permits. 

Back to Top
 

Tailgating
Tailgating is permitted before TOYOTA PARK events as long as it is conducted in a safe and respectable manner. Activities must comply with proper fan decorum. Please adhere to the following policies as it relates to tailgating:
  • No glass bottles
  • Douse all burning charcoal and dispose in Hot Coals Only bins
  • No ball playing or Frisbee throwing
  • Please set your grills, coolers, etc. in front of or behind your vehicle
  • Tailgating set-up must not interfere with free flow of traffic
  • No kegs or bulk quantities of alcohol
  • Outside food and beverage is not permitted inside the stadium
  • One car = One parking space
  • Please bag and properly dispose of your trash
  • Outside caterers not permitted
  • Sale of food/beverage is not permitted
  • No open flames
  • Post-event tailgating is not allowed

Back to Top


Taxi Cabs 
Taxi Cabs will be allowed to pick-up/drop-off guests in the East Lot. Expect delays due to heavy event day traffic. For taxi service, please call (800) TAXI-CAB. After most events, there will be a taxi stand located outside Gate D. 
 
Ticket/Box Office
The TOYOTA PARK Ticket/Box Office is located at 7000 S Harlem, Bridgeview, IL 60455. The phone number for Chicago Fire ticket sales is 1-888-MLS-FIRE. For all other tickets please call Ticketmaster at 312-559-1212.
  • Hours: Monday - Friday (10:00 am to 4:00 pm)
  • On event days, the Ticket Office will be open three (3) hours prior to the event and is located on the east side of the stadium at Gate D. The Advance Ticket Sales Window is located next to Guest Services and is open during events to purchase tickets for upcoming events.

Back to Top

 

Ticket Policies
During any event, every person in the facility (with the exception of children under the age of 2 years old sitting in adult's laps) must be in possession of one of the following:
  • A valid event ticket
  • A valid team/event/league credential
  • A valid TOYOTA PARK ID for on-duty working staff
Any person discovered inside the stadium without one of the above-mentioned items will be asked to leave the facility. Those who refuse to leave may be considered trespassing and may be subject to arrest. 
Persons who are discovered to be in possession of counterfeit, voided, or stolen tickets and/or credentials will be asked to leave the facility. Persons who refuse to comply will be considered trespassing and are subject to arrest. Persons found in possession of counterfeit, voided, or stolen tickets may be given the option of purchasing valid tickets, when available, from TOYOTA PARK  Ticket/Box Office. We encourage guests to only purchase from authorized outlets to avoid problems with counterfeit, stolen, void or other invalid tickets. The resale of tickets ("scalping") is against the law and will not be permitted in and around the property of TOYOTA PARK . Violators will be reported to the Village of Bridgeview Police Department. 
All guests must produce a valid event ticket or credential to the TOYOTA PARK event staff if and when requested to do so. Guests who refuse to show their tickets or credentials are subject to ejection from the facility. 
Guests may not change their seat/suite at any time during any event. Guests who are discovered to have changed their seat/suite are subject to ejection. 
Back to Top

Toyota Park
TOYOTA PARK is the heart of soccer for much of the Midwest and a must-see destination for world-class concerts and other sporting events. Each year, more than a half million people go by the stadium's trademark brick arch, many achieving or reliving what has become a rite of passage for sports and music fans alike.  Toyota Park is located at 7000 S. Harlem Ave in Bridgeview, IL
Back to Top

Tryouts
As a general rule, our club does not respond to tryout inquiries.  Please visit our website for updated tryout announcement, including trials with our First Team and Academy.

Back to Top
 

Umbrellas
Umbrellas are not permitted inside of Toyota Park as they interfere with other guests enjoyment of the match. Security on gamedays will request that you return your umbrella to your vehicle, otherwise it will be confiscated at the gate.
 
Will Call
Will Call is located at the main Ticket/Box Office at Gate D. Will Call is only open on matchdays three (3) hours prior to game time. Only the person whose name appears on the ticket order may pick up the ticket(s) and you must produce a valid photo identification to pick up the ticket(s). You should also bring with you the credit card used to order the tickets and your Ticketmaster confirmation number.